RESTART EnergyFLEX

ELECTRICITY PLAN

Are you an active person, with a particularly variable consumption? Are there months when your electricity consumption is 0? Then pay exactly what you consume!

Our clients save on average
117 RON/year.

Flexible invoice based on your consumption, with monthly meter reading

A desired invoice, you pay as much as you consume.

You control your own budget. Pay what you use. Each month, you will submit your monthly meter reading and receive an invoice with no hidden costs and reservation fees.

  • SimpluFIX
  • EnergyFlex

Fixed price guaranteed for 12 months.

The decision to switch your supplier protects you against electricity price increases for one year!

Good choices provide safety to you and your family. Restart Energy plans have ZERO price changes for 12 months from contracting.

Average annual savings worth one invoice, compared to the regulated price

Low prices anytime, summer or winter.

We aim at making all RESTART ENERGY clients happy with their choice. We will negotiate the best prices for you, so that you can get a fair ELECTRICITY invoice and so that we can obtain the best prices for your family.

For additional interventions, you have access to the teams of RESTART ENERGY authorized partners.

Don’t worry if you have a problem with the electric wiring in your house.

Whenever a fuse blows out or there is a short-circuit in your home wiring, you wonder who to con-tact. This is no longer your business. RESTART ENERGY comes to your rescue, through its au-thorized repair teams, as promptly as possible. Find out more here.

Priority access to the RESTART 24H emergency service or through the online portal/mobile app

We’re constantly in touch with you through the online portal, the mobile app and RESTART 24H.

Our goal is to have a permanent dialogue, to understand your needs and to proactively help you when needed. You can contact us by phone or online through the web portal or mobile app.

Emergency/distribution faults call center, 24/7

You can call us 24/7 for emergencies.

If you encounter any electricity supply service or distribution system issue, please notify it at the following telephone number: 0749 225 412. We provide support for solving the issue as soon as possible.

OUR CLIENTS HAVE THE FOLLOWING PAYMENT METHODS:

At Restart Energy, our goal is to provide you with the freedom of choosing how to pay your invoices. This is why we have available several payment methods:

  • Online, on restartenergy.ro no need to log in to your
  • Using the client portal, in your client account.
  • Using the mobile app myRestart Android IOS.
  • Payment order, bank transfer or direct debit into the Restart Energy One S.R.L. account no. RO78BTRLRONCRT0329369901 opened at Banca Transilvania or into account no. RO87BRDE360SV04300923600 opened at BRD.
  • Using the cash devices (MFM/APT) located in the over 540 branches of Băncii Transilvania and over 818 branches of B.R.D Bank.,throughout the country.
  • Using the Internet Banking, Mobile and Phone Banking platforms provided by Banca Transilvania and BRD Bank. (payment method available exclusively to the clients of Transilvania Bank and B.R.D. Bank);
  • At BRD offices:
    – Cash office – bar code;
    – Bank transfer;
    – Intra-bank direct debit;
    – Inter-bank direct debit;
    – ROBO (bar code scanning);
  • At BCR offices:
    – Payment order, bank transfer or intra-bank direct debit into the Restart Energy One SRL account no. RO81RNCB0249152861980001 opened at BCR.;
    – Using the cash devices (MFM/APT) located in the over 560 BCR branches throughout the country;
    – Using the Click/Touch 24 Banking platforms provided by BCR (payment method available exclusively to BCR clients).
  • At the RomanianPost offices.;
  • At the postal workers in the rural areas.
  • At terminal networksPayPoint, Payzone si Zebra Pay. Look for the locations closest to you: PayPoint, Payzone, Zebra Pay;
  • At the payment center Un-doi;
  • Using the Orange Money.
The energy plan is an advantageous method to pay for the consumed electricity. Based on your average monthly consumption, you will be assigned to a class of plan, which includes a monthly consumption, as close as possible to your average monthly consumption, and you will pay a fixed price every month.
For instance, if your average monthly consumption is 110kWh, then you may choose the Home 100 plan that includes a 100kWh monthly consumption. This way, you will pay the same amount each month.

Because this way you’ll know exactly how much you have to pay each month and you’ll be able to better plan your expenses. You will also understand what is written in the energy invoice.

Every 6 months, depending on the meter reading schedule of the area distributor, an adjustment is made, based on the electricity meter reading performed by the distributor. If, for the period subject to adjustment, the measured consumption is higher than the contracted quantity, if applicable, you will be transferred to the appropriate plan, with the included consumption closest to your actual consumption, and the extra consumed energy, compared to the contracted quantity will be invoiced retroactively at the electricity price from the current plan.
If, for the period subject to adjustment, the total measured consumption is lower than the one con-tracted and paid, the supplier will set off the additional paid amount, into the account of the following invoices.

Few Romanians know that now, you have the freedom to switch your electricity supplier, FREE OF CHARGE. This means that if you’re not satisfied with your current supplier or wish to get better price quotes, you can do this just by pressing a button. Switching your supplier means no interruption in the service and no risks for the end consumer. You will benefit from lower-priced energy and gas, provided at the same level of quality, while saving up to 20% from the cost of your invoices.

Switching the supplier is free of charge for the client. The new supplier will take care of all the steps required for the switch.

According to the law, this does not prevent you from switching your supplier. Still, the supplier you haven’t paid your debt to will be entitled to initiate legal proceedings in order to recover such out-standing amounts.

You will not have to deal with an interruption of electricity or natural gas due to switching your sup-plier. The energy and gas supply installation will not be subject to any changes, so there’s no reason to suspend the supply.

This switch takes 21 days from the time you notify your current supplier on your intention to switch suppliers. After submitting the standard notification to your current supplier, the new supplier will take care of all the necessary steps.

Your current supplier is not entitled to apply penalties for your decision to switch suppliers. On the contrary, you might get a better price or better conditions.

This will not affect you in any way through energy or gas outages or legal proceedings. If the new supplier doesn’t stay long on the market, you’ll be taken over by a last resort supplier; afterwards, you’ll once again be able to choose your desired supplier.

The supplier is not entitled to increase the prices during the contractual term. The potential increases that could be applied (for energy transport, energy distribution, green certificates, etc.) are directly controlled by ANRE (Romanian Energy Regulatory Authority) and affects consumers regardless of the supplier they have concluded electricity agreements with.

Reactive energy is an additional energy type, used to generate and maintain magnetic fields and is consumed, along with active energy, by electrical coiled receivers. Reactive energy is injected into the consumers’ grid when active energy is extracted. According to the ANRE Order no. 33/2014 for the approval of the methodology for determining the payment obligations for reactive electricity and the regulated price for reactive electricity, its price is determined between the user and its grid op-erator.