Customers Support
We are with you step by step
We're always providing you with useful and up-to-date information.
Our customer service
support
Here you'll find answers to your questions, information about planned power cuts by distribution companies, complaint handling, useful phone numbers for dealing with disruptions and the payment methods we provide.
Network disturbances
If you've noticed a problem with your electricity distribution network or its quality, we provide you with the direct telephone numbers of the people responsible in each county. If you wish, Restart Energy can assist you in this process 24/24h.
Power cuts
So that you can always be prepared in the event of a power cut, here you can find out which power cuts are scheduled, as announced by the electricity distributors.
Payment methods
We simplify the bill payment process for you. With us you have multiple payment methods, available online and offline, accessible and useful for each individual customer. Find the method that suits your situation.
Frequently Asked Questions
At Restart Energy we want to be close to you every step of the way and answer every question you might have. If your question is not listed, we invite you to contact us. We will be happy to help you.
Useful Information
Stay up to date with the latest posts on the Restartopedia blog: how to save on electricity, useful tips and the latest news on what we're up to and what we're planning for the future.
Settling complaints
We want you to have all the solutions at your fingertips. That is why this page will guide you through the process of resolving any complaints you may have. For any further information you can also contact us by phone or e-mail.
Useful documents
Here you will find all the documents you need to draw up your electricity supply contract. Contract templates, applications and declarations. Everything you need, in one place, available for you.
Legislation
In this section you will find legal information on energy supply. We provide it for you to consult whenever you need it.