privacy policy
RESTART ENERGY ONE S.A.
This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we act as a data controller and are required by law to provide you with information about us, why and how we use your data, and the rights you have over your data.
This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we act as a data controller and are required by law to provide you with information about us, why and how we use your data, and the rights you have over your data.
1. GENERAL INFORMATION
The confidentiality of your personal data is one of the main concerns of RESTART ENERGY ONE S.A., based in Strada: Pța. Alexandru Mocioni, No.6, Room 4, Ap.1, Timișoara, County: Timiș online address restartenergy.ro , as a data operator.
This document is intended to inform you about the processing of your personal data, in the context of using the website restartenergy.ro .
2. Categories of personal data processed
2.1. If you are a customer/visitor/potential customer of the Website, RESTART ENERGY ONE S.A. will process your personal data, such as: Name, Surname, Date of Birth, Romanian Numerical Personal Code, ID series, address, telephone number, email address, billing address, delivery address, address of place of consumption, IP address, mailing address, signature, digital signature, bank details, customer code, invoice ID, information on property documents , payment history, invoices, cookie ID, mobile device ID, browser and device details and location, recorded phone calls, messages with the customer relations department via JivoChat, data about how you use the Site , for example your behavior/preferences/habits within RESTART ENERGY ONE S.A., as well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order/ requests for services through the Site or in any other way resulting from the use of the Site.
3. Purposes and grounds of processing
We will use your personal data for predefined purposes based on contract, consent, legal obligation and legitimate interest. Data from online and offline sources may be combined for these purposes, to the extent that you have not opted out when applicable. We will use your personal data for the following purposes:
3.1 Provision of Services and Customer Service
We collect and use personal data about you to process orders, deliver products and services, provide customer service and manage payments, contracts and transactions.
The data required to provide the services varies depending on the product or service in question and whether you are a natural person customer or a legal person customer. Our customer service handles your requests and messages to serve you or your organization. Customer service can also provide you with the best contract or service based on the information we have about you. We may communicate with you about contract matters by telephone, post, email, SMS, chat, robocalls and other digital channels, including social media. In email messages, we use email delivery notification that you can choose to enable when you receive an email message. The email delivery notification tells us if our email has reached you.
The legal basis for processing your data for the provision of services and customer service is usually the contract; in business relations legitimate interest.
3.2 Sales, Marketing and Stakeholder Communications
We may send you commercial communications even if you are not our customer. Without consent, we may send automated electronic marketing messages that relate to your customer relationship or professional role and use traditional marketing channels (eg, mail, telephone, door to door) when permitted by law. We use email delivery notification that you can choose to turn on when you receive an email message. The email delivery notification tells us if our email has reached you.
We also run competitions.
In addition to our own marketing and sales campaigns, we use sales and marketing partners who may contact you about our products and services based on their own customer lists or sell our products and services at their premises.
Below, you can read more about the different types of marketing.
3.2.1 Marketing for clients
To our customers, who currently order our products and services, we send them regular offers and information about products and services that are relevant to their relationship. We send these communications to the contact address (phone or email) you have provided.
We send our business customers (employees of current and potential customer companies and business partners, other interested parties) offers and information about products, services, promotional events and services that are relevant to their professional role. We send these communications to the service contact address we received from the customer, their organization or a public source.
3.2.2 Consent-Based Marketing
We send you marketing and newsletters if you have agreed to subscribe to them. This marketing may contain information about any products and services of RESTART ENERGY ONE S.A. or partner products and services. We may also collect marketing consent on behalf of our partners.
3.2.3 Traditional marketing channels
We may use traditional marketing channels (post, telephone, door to door) to contact you about our products or services and the products or services of our partners, unless you have opted out of using your contact details for commercial communications.
3.2.4 Online Advertising
We advertise our products and services online to users who visit our websites or our partners' websites by placing cookies or redirect pixels on the websites that allow us (or a third party acting on our behalf) to show RESTART ENERGY ONE S.A. ad to the same user in other websites. To target you on social media, we may use your phone number or email address, unless you have objected. For targeting in mobile applications, we may use data collected about your use of the application and data about your relationship with us. We also purchase advertising services from third-party companies that target audiences relevant to RESTART ENERGY ONE S.A., with advertisements for RESTART ENERGY ONE S.A. products and services, in which case < span>RESTART ENERGY ONE S.A. itself does not process the data.
3.2.5 What data is used to optimize sales and marketing ("Profiling")
For marketing and advertising, we use and combine data that is collected during our customer relationship and from customer surveys; online behavioral data; and derived data that, for example, predicts user interests. Based on this data, we can make marketing more relevant and effective and send you more personalized offers. An example of derived data is a segment that tells us that the user is likely to live in a suburban area. You can also receive a targeted offer, for example, because you've recently moved.
3.2.6 Stakeholder Relations
We manage relationships with stakeholders by communicating relevant topics and promoting the events we organize. Communications are sent directly by e-mail to the contact addresses received from the interested parties or their organization.
3.3 Development of products and services
We process personal data to improve and develop better services for our customers, to support our business decision-making and to consider our customers' feedback and needs. The basis for data processing, for the development of products and services is legitimate interest or consent. This is done, for example, by collecting feedback directly from users using surveys, test panels, interviews, questionnaires and other forms of market research; by using data generated from the use of our services in analysis; by using recorded phone calls to improve service quality.
Data processing for the development of our products and services takes place with pseudonymised data, as far as possible. If the customer's actual contact data is collected in connection with the survey or if we conduct in-person interviews with the customer, we may specifically inform you about the use of the contact data in connection with the survey or interview.
In analytics, we aggregate large volumes of service usage data to create statistical models, reports, predictions and trend analyzes to support business decision-making; creating analytics about service or feature performance; and to calculate customer segments that are used to improve our sales and marketing as described in section 3.2.5.
3.4 Legal Obligations
We process personal data to comply with legal requirements, for example, accounting and tax laws, anti-money laundering laws, etc.
3.5 Defending legal rights and ensuring the security of our services and customers
We use personal data to ensure the security and safety of our information, facilities, products, services, customers and staff. The basis for data processing for the defense of legal rights, debt collection, credit/balance checking, information security and the prevention of fraud and wrongdoing is usually legitimate interest. Personal data is used to ensure the security of our products and services, for example by keeping access logs and system backups, authenticating users and preventing attacks.
4. The duration for which we process your data
RESTART ENERGY ONE S.A. will process your personal data as much as is necessary to achieve the processing purposes mentioned above and according to the legislation in force. If you withdraw your consent for data processing for marketing purposes, RESTART ENERGY ONE S.A. will stop processing your personal data for this purpose, without affecting the processing carried out by RESTART ENERGY ONE S.A.< /span> based on your consent prior to its withdrawal.
5. Disclosure of personal data
To fulfill the processing purposes, RESTART ENERGY ONE S.A. may disclose your data to partners, third parties or entities that support RESTART ENERGY ONE S.A.
Your personal data may be accessed by our subcontractors or other third parties as described below to the extent permitted by applicable law.
Data Processors – We use subcontractors to provide services to us. Such subcontractors may have access to and process your personal information on our behalf. We ensure that the processing of personal data by our subcontractors is done in accordance with this notice through appropriate contractual commitments. Typical service providers that process personal data include, for example, sales and customer service partners, payment and billing partners, and software and IT service providers, etc.
RESTART ENERGY ONE S.A. may use your personal data for the purposes defined in this notice.
Business partners, subcontractors and other authorized third parties – We may share personal data with our trading partners when necessary, for example for contractual reasons or for limited legitimate interests.
Our trading partners include, for example, electricity grid companies, recovery agencies debt collectors, insurance companies, mail service partners, consumer electronics retailers, electric charging station operators, as explained incookie policy and other service providers.
Examples of data sharing with business partners include:
When you purchased the products and our services from a business partner, we often need to exchange data about you as part of managing that relationship and your purchase, for example to identify your order and to be able to pay for it.
When you purchase our business partner's product or service through us, you enter into a contract for it with the business partner selling that product or service, and we may share your personal data to provide you with the service.
When we deliver a product or service you have ordered, we may share your contact details with the post, courier or installation partner for service delivery, etc.
For limited collaboration in marketing activities and sales.
Some of our products and services also allow you to share your personal data with other parties.
Mergers and acquisitions – If we decide to sell , merge or otherwise reorganize our businesses, this may involve the disclosure of personal data to potential or actual purchasers and their advisers.
Business partners, subcontractors and other authorized third parties – We may share personal data with our trading partners when necessary, for example for contractual reasons or for limited legitimate interests.
Our trading partners include, for example, electricity grid companies, recovery agencies debt collectors, insurance companies, mail service partners, consumer electronics retailers, electric charging station operators, as explained in
Examples of data sharing with business partners include:
When you purchased the products and our services from a business partner, we often need to exchange data about you as part of managing that relationship and your purchase, for example to identify your order and to be able to pay for it.
When you purchase our business partner's product or service through us, you enter into a contract for it with the business partner selling that product or service, and we may share your personal data to provide you with the service.
When we deliver a product or service you have ordered, we may share your contact details with the post, courier or installation partner for service delivery, etc.
For limited collaboration in marketing activities and sales.
Some of our products and services also allow you to share your personal data with other parties.
Mergers and acquisitions – If we decide to sell , merge or otherwise reorganize our businesses, this may involve the disclosure of personal data to potential or actual purchasers and their advisers.
Authorities, legal proceedings and law – We will disclose your data to competent authorities, such as the police, if required by law or other public authorities. We may also disclose your personal information in connection with legal proceedings, a court order, a lawsuit, or as otherwise required or permitted by law.
We will always ensure that any third parties with whom we choose to share personal data are subject to data protection obligations. However, for the avoidance of doubt, this may not be applicable where disclosure is not our decision (for example, if we have to provide personal data as a result of a mandatory request from a public authority).
6. Transfer of personal data
Your personal data will be processed in the European Union and stored on servers located in the European Union. The same data may be processed in countries outside the European Union, provided that an adequate level of protection is guaranteed, recognized by a specific adequacy decision of the European Commission.
Any transfer of personal data to countries from outside the EU, in the absence of an adequacy decision by the European Commission, will only be possible if the Data Controllers and Data Processors involved offer adequate guarantees of a contractual nature, including mandatory Corporate Rules and Standard Contractual Clauses.
Transfer of your personal data to third countries outside the European Union, in the absence of an adequacy decision or other appropriate measures, as described above, will only be done if you have explicitly consented or in the cases provided for by the GDPR and will be processed in your interest. In these cases, we inform you that although RESTART ENERGY ONE S.A. adopts operating instructions common to all countries in which it operates, the transfer of your Personal Data may be exposed to risks related to the particularities of local legislation regarding processing of Personal Data.
Any transfer of personal data to countries from outside the EU, in the absence of an adequacy decision by the European Commission, will only be possible if the Data Controllers and Data Processors involved offer adequate guarantees of a contractual nature, including mandatory Corporate Rules and Standard Contractual Clauses.
Transfer of your personal data to third countries outside the European Union, in the absence of an adequacy decision or other appropriate measures, as described above, will only be done if you have explicitly consented or in the cases provided for by the GDPR and will be processed in your interest. In these cases, we inform you that although RESTART ENERGY ONE S.A. adopts operating instructions common to all countries in which it operates, the transfer of your Personal Data may be exposed to risks related to the particularities of local legislation regarding processing of Personal Data.
7. Your rights
Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:
The Right to Information, respectively the right to receive details on the activities of processing carried out by RESTART ENERGY ONE S.A., according to what is described in this document;
Right of Access to Data, respectively the right to obtain confirmation from part RESTART ENERGY ONE S.A. regarding the processing of personal data, as well as details on the processing activities such as the manner in which the data are processed, the purpose for which the processing is done, the recipients or the categories of data recipients, etc;
Right to Rectification, respectively the right to obtain correction, without justified delay, by RESTART ENERGY ONE S.A. of inaccurate/unjustified personal data, as well as completing incomplete data; The rectification/completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate efforts;
Right to deletion of data, without delay unjustified, ("the right to be forgotten"), if one of the following reasons applies:
• they are no longer necessary to fulfill the purposes for which they were collected or processed;
• if which consent is withdrawn and there is no other legal basis for the processing;
• if the data subject objects to the processing and there are no legitimate reasons that prevail;
• if the personal data were processed illegally;
• in case the personal data must be deleted to comply with a legal obligation;
The personal data were collected in connection with the provision of information society services according to Union law or the internal law under which the operator is.
It is possible that, following the request to delete the data, RESTART ENERGY ONE S.A. anonymize this data (by removing such personal character) and to continue processing for statistical purposes under these conditions;
Right to Restriction of Processing to the extent that:
• the person contests the accuracy of the data, on a period that allows us to verify the correctness of the data;
• the processing is illegal and the data subject opposes the deletion of personal data, requesting instead the restriction of their use;
• the operator no longer needs the personal data in the purpose of the processing, but the data subject requests them for the establishment, exercise or defense of a right in court;
• or the data subject has objected to the processing (other than those for direct marketing), for the time interval in which it is verified whether the legitimate rights of the operator prevail over those of the data subject.
The Right to Data Portability, respectively (i) the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as (ii) the right for this data to be transmitted by RESTART ENERGY ONE S.A. to another data operator, to the extent that the stipulated conditions are met by law;
The Right to Opposition - regarding processing activities can be exercised by sending a request as indicated below;
at any time, from reasons related to the particular situation in which the data subject finds himself, that the data concerning him be processed based on the legitimate interest of the [website owner] or on the basis of the public interest, except in cases where RESTART ENERGY ONE S.A. can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to ascertain, exercise or defend a right in court;
at any time, in free of charge and without any justification, that the data concerning it be processed for direct marketing purposes.
The right not to be subject to an automatic individual decision, respectively the right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produce legal effects that concern the data subject or similarly affect him to a significant extent;
The right to to address ANSPDCP or competent courts, to the extent you deem necessary.
To opt out of electronic marketing communications and customer surveys – If you no longer wish to receive marketing messages from us, you can choose to opt out at any time. The easiest way is to click on the link (unsubscribe) at the end of the message.
To opt out of telephone and postal marketing – If you no longer wish to receive marketing calls or mail marketing from us, you can contact our customer service or inform our customer service representatives during the marketing call.
For to manage cookies – If you want to manage cookies on our websites, use the settings established inour cookie policy . Please note that you may still receive marketing messages for a short period of time after you opt-out while we update our systems. We also sometimes use marketing partners, who may show you our products and services, but who have not received any personal data about you from us. To opt-out of such marketing or to exercise other rights, please contact the specific marketing partner directly.
In specific circumstances, there are limitations to these rights. If we do not act on your requests, we will inform you of the reasons. If you are not satisfied with our response or the way we handle your personal data, please contact our customer relations service at the e-mail address[email protected] or by phone at the phone numbers displayed on our website.
The Right to Information, respectively the right to receive details on the activities of processing carried out by RESTART ENERGY ONE S.A., according to what is described in this document;
Right of Access to Data, respectively the right to obtain confirmation from part RESTART ENERGY ONE S.A. regarding the processing of personal data, as well as details on the processing activities such as the manner in which the data are processed, the purpose for which the processing is done, the recipients or the categories of data recipients, etc;
Right to Rectification, respectively the right to obtain correction, without justified delay, by RESTART ENERGY ONE S.A. of inaccurate/unjustified personal data, as well as completing incomplete data; The rectification/completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate efforts;
Right to deletion of data, without delay unjustified, ("the right to be forgotten"), if one of the following reasons applies:
• they are no longer necessary to fulfill the purposes for which they were collected or processed;
• if which consent is withdrawn and there is no other legal basis for the processing;
• if the data subject objects to the processing and there are no legitimate reasons that prevail;
• if the personal data were processed illegally;
• in case the personal data must be deleted to comply with a legal obligation;
The personal data were collected in connection with the provision of information society services according to Union law or the internal law under which the operator is.
It is possible that, following the request to delete the data, RESTART ENERGY ONE S.A. anonymize this data (by removing such personal character) and to continue processing for statistical purposes under these conditions;
Right to Restriction of Processing to the extent that:
• the person contests the accuracy of the data, on a period that allows us to verify the correctness of the data;
• the processing is illegal and the data subject opposes the deletion of personal data, requesting instead the restriction of their use;
• the operator no longer needs the personal data in the purpose of the processing, but the data subject requests them for the establishment, exercise or defense of a right in court;
• or the data subject has objected to the processing (other than those for direct marketing), for the time interval in which it is verified whether the legitimate rights of the operator prevail over those of the data subject.
The Right to Data Portability, respectively (i) the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as (ii) the right for this data to be transmitted by RESTART ENERGY ONE S.A. to another data operator, to the extent that the stipulated conditions are met by law;
The Right to Opposition - regarding processing activities can be exercised by sending a request as indicated below;
at any time, from reasons related to the particular situation in which the data subject finds himself, that the data concerning him be processed based on the legitimate interest of the [website owner] or on the basis of the public interest, except in cases where RESTART ENERGY ONE S.A. can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to ascertain, exercise or defend a right in court;
at any time, in free of charge and without any justification, that the data concerning it be processed for direct marketing purposes.
The right not to be subject to an automatic individual decision, respectively the right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produce legal effects that concern the data subject or similarly affect him to a significant extent;
The right to to address ANSPDCP or competent courts, to the extent you deem necessary.
To opt out of electronic marketing communications and customer surveys – If you no longer wish to receive marketing messages from us, you can choose to opt out at any time. The easiest way is to click on the link (unsubscribe) at the end of the message.
To opt out of telephone and postal marketing – If you no longer wish to receive marketing calls or mail marketing from us, you can contact our customer service or inform our customer service representatives during the marketing call.
For to manage cookies – If you want to manage cookies on our websites, use the settings established in
In specific circumstances, there are limitations to these rights. If we do not act on your requests, we will inform you of the reasons. If you are not satisfied with our response or the way we handle your personal data, please contact our customer relations service at the e-mail address
8. HOW TO PROTECT RESTART ENERGY ONE S.A. PERSONAL DATA?
We use appropriate organizational and technical security measures to protect your data from loss or misuse. We have a cyber security governance model that describes company-wide roles and responsibilities, and our instructions provide detailed information on how personal data should be handled within RESTART ENERGY ONE S.A. Through conducting awareness programs, we train our employees in privacy and security considerations. Where we contract with third party providers to provide services that may enable them to access your personal data, we contractually require them to have similar security controls in place.
9. CHANGES TO THIS POLICY
RESTART ENERGY ONE S.A. reserves the right to modify this Privacy Policy. Possible changes to the Privacy Policy will be notified on our website or through direct communication with you.
Response time period: We try to resolve your request within one month of days, a term that can be extended by two months, for specific reasons related to a certain legal right or the complexity of your request. In all cases, if this term is extended, we will inform you of the duration of the extension and the reasons that led to to this.
Lack of identification: In some cases, we may not be able to find your personal data because of the identifiers you have provided in your request. . In such cases, where we cannot identify you as the data subject, we cannot comply with your request to exercise your legal rights described in this section, unless you provide us with additional information that allows us to identify you. We will inform you and give you the opportunity to provide such additional details.
Exercising your rights: To exercise your rights, please contact us in writing (including electronically) at the contact details provided in the section below.
RESTART ENERGY ONE S.A. has appointed a Data Protection Officer, whom you can contact using the contact details provided in this section.
E -mail:[email protected]
Phone: +40742082227
Correspondence address: Street: Pța. Alexandru Mocioni, No.6, Room 4, Ap.1, Timișoara, County: Timiș
For any additional questions regarding how personal data is processed and for to exercise the rights mentioned above, please contact the email address: [email protected]
Response time period: We try to resolve your request within one month of days, a term that can be extended by two months, for specific reasons related to a certain legal right or the complexity of your request. In all cases, if this term is extended, we will inform you of the duration of the extension and the reasons that led to to this.
Lack of identification: In some cases, we may not be able to find your personal data because of the identifiers you have provided in your request. . In such cases, where we cannot identify you as the data subject, we cannot comply with your request to exercise your legal rights described in this section, unless you provide us with additional information that allows us to identify you. We will inform you and give you the opportunity to provide such additional details.
Exercising your rights: To exercise your rights, please contact us in writing (including electronically) at the contact details provided in the section below.
RESTART ENERGY ONE S.A. has appointed a Data Protection Officer, whom you can contact using the contact details provided in this section.
E -mail:
Phone: +40742082227
Correspondence address: Street: Pța. Alexandru Mocioni, No.6, Room 4, Ap.1, Timișoara, County: Timiș
For any additional questions regarding how personal data is processed and for to exercise the rights mentioned above, please contact the email address: [email protected]