Resolving
Complaints Section

If you wish to file a complaint or a claim, please download the attached form, fill in all the required data and submit it through one of the following methods:
  1. Personal submission, in writing, at the unique contact point from Timisoara, Piata Alexandru Mocioni, Nr.6, Ap. 1, Timis County
  2. By email at: plangeri@restartenergy.ro
  3. By fax at no.: 0356.414.173
  4. By mail, at the address Timisoara, Piata Alexandru Mocioni, Nr.6, Ap. 1, Timis, Postal code 300199

For more information, you can read the attached complaint/claim resolution procedure. Also, you can read the Framework procedure issued by ANRE, on the electricity and natural gas suppliers’ obligation to settle the complaints filed by end clients, approved through the ANRE Order no. 16/18.03.2015.